Privacy Policy

Mobile Tire Service - Your Privacy Matters

Last Updated: January 2025

Welcome to Luceja's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This policy describes how we collect, use, and safeguard your data when you use our mobile tire service.

1. Information We Collect

When you use our mobile tire service, we may collect the following types of information:

1.1 Personal Information

  • Contact Details: Name, email address, phone number
  • Location Data: Service address and GPS coordinates for mobile service delivery
  • Vehicle Information: Make, model, year, and tire specifications
  • Payment Information: Billing address and payment method details

1.2 Automatically Collected Information

  • IP address and browser type
  • Device information and operating system
  • Website usage data and cookies
  • Service request timestamps and completion records

2. How We Use Your Information

We use the collected information for the following purposes:

  1. Service Delivery: To schedule and complete mobile tire service appointments at your specified location
  2. Communication: To send appointment confirmations, service updates, and respond to your inquiries
  3. Payment Processing: To process transactions and maintain billing records
  4. Service Improvement: To analyze usage patterns and enhance our service quality
  5. Legal Compliance: To comply with applicable laws and regulations
  6. Marketing: To send promotional offers and updates (with your consent)

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:

  • Service Providers: With trusted third-party partners who assist in payment processing, scheduling systems, and analytics
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encrypted data transmission using SSL/TLS protocols
  • Secure payment processing systems
  • Regular security audits and vulnerability assessments
  • Restricted access to personal data on a need-to-know basis
  • Employee training on data protection practices

Please Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Objection: Object to processing of your data for marketing purposes
  • Data Portability: Request transfer of your data to another service provider
  • Withdrawal of Consent: Withdraw consent for data processing at any time

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: To understand how visitors use our website
  • Marketing Cookies: To deliver relevant advertisements

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically maintained for accounting and legal compliance purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Luceja - Mobile Tire Service

Address: Ulica Słoneczna 5, Warszawa, 00-789

Phone: +48 531 876 294

Email: [email protected]

Your Trust is Important to Us. We are dedicated to maintaining the confidentiality and security of your personal information. Thank you for choosing Luceja for your mobile tire service needs.